gbajaa's Privacy Policy

1. Introduction and Overview

gbajaa ("we", "our", "platform") is an online betting and casino platform operated for bettors in Bangladesh. Protecting your privacy on our website gbajaa.cam is one of our highest priorities.

This privacy policy ("Policy") tells you what kinds of personal information gbajaa collects, why it is collected, how it is stored, who it is shared with, and what rights you have over your information.

By using our platform or registering an account, you will be considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.

2. What Information Is Collected

gbajaa may collect the following categories of information:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• Nationality and country of residence
• Valid identity document details (National ID / passport number — where applicable)

2.2 Contact Information

• Email address
• Mobile number (for payment verification — bKash, Nagad, Rocket, Upay)
• Current address

2.3 Financial Information

• Mobile banking account number (for processing deposits and withdrawals)
• Transaction history and amounts
• Information related to deposit and withdrawal methods

2.4 Activity Information

• Betting and gaming history
• Login times and session information
• Preferred game categories
• Records of bonus and promotion usage

2.5 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Information collected through cookies and similar tracking technologies
• Referral URLs and navigation patterns

3. How Information Is Collected

gbajaa collects your information in the following ways:

3.1 Direct Collection

When you open an account with gbajaa, complete identity verification, make a deposit or withdrawal, or seek support through our live chat or email — the information you provide yourself is considered direct collection.

3.2 Automatic Collection

When you visit our website, technical information is automatically collected through server logs, cookies, and similar technologies. This information is primarily used to improve the site's performance and ensure security.

3.3 Through Third Parties

A limited amount of information may be received from payment processors (bKash, Nagad, Rocket, Upay) and identity verification service providers, which is used to confirm the validity of transactions.

4. Purpose of Using Information

gbajaa uses the information collected from you for the following purposes:

4.1 Service Delivery

• Account creation and management
• Processing deposits and withdrawals
• Managing bonus and promotion activities
• VIP program management
• Providing 24/7 customer support

4.2 Security and Fraud Prevention

• Identity verification (KYC)
• Detection of suspicious transactions
• Preventing unauthorized access to accounts
• Protection against creation of multiple accounts

4.3 Legal Compliance

• Complying with anti-money laundering regulations
• Meeting information requests from regulatory bodies
• Maintaining records required for dispute resolution

4.4 Service Improvement and Communication

• Providing a personalized experience based on your preferences
• Sending important updates and security notices
• Informing you about relevant offers and promotions (with your consent)
• Reviewing and improving site performance

5. Information Storage and Security

5.1 Security Measures

gbajaa applies industry-standard technical measures to keep your information secure. Our security infrastructure includes:

• SSL (Secure Socket Layer) encryption — full protection during data transfer
• End-to-end encryption technology
• Regular security audits and monitoring
• Access control measures — only authorized staff can access sensitive information
• Firewall and intrusion detection systems

5.2 Data Retention Period

We retain your personal information only for as long as it is necessary or legally required. In general:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, transaction records may be retained for a period specified by regulatory rules.
• Information relevant to legal claims or dispute resolution may be kept for a longer period.

6. Sharing Information with Third Parties

gbajaa does not sell your personal information. However, limited information may be shared with third parties in the following circumstances:

6.1 Payment Processors

The minimum information required to complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay is shared with these service providers. These providers are also bound by their own privacy policies.

6.2 Technology and Service Partners

Specific information may be shared with technical support providers, game software companies (such as PG Soft, Pragmatic Play, JILI, Spribe), and security service partners for platform operation — only to the extent necessary for service delivery.

6.3 Legal Requirements

We may be required to disclose necessary information to meet court orders, lawful requests from law enforcement agencies, or demands under applicable law.

6.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such cases.

7. Cookies and Tracking Technologies

The gbajaa website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience on the site.

7.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and carrying out security-related functions.
• Functional cookies: Remember your language preferences, gaming settings, and personalized experience.
• Analytical cookies: Used to analyze site traffic and understand user behavior.

7.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling cookies may limit some functional features of the site and may affect your login session.

8. Your Rights

As a registered user of gbajaa, you have the following rights:

8.1 Right to Access Information

You can contact us at any time to find out what information we are storing about you and how it is being used.

8.2 Right to Correct Information

If your profile contains incorrect or outdated information, you can request that it be corrected. We will complete the correction within a reasonable time.

8.3 Right to Erasure

In certain circumstances you may request that your personal data be deleted. However, some data may be required to be retained for a specified period due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object at any time to marketing communications or to the processing of non-essential data.

8.5 How to Exercise Your Rights

To exercise any of the above rights, write to us at: [email protected] — or contact us through our 24/7 live chat. We are committed to responding to your request within 30 business days.

9. Protection of Minors

gbajaa provides services only to individuals aged 21 or older. We do not knowingly collect or process data from any person under the age of 21.

We verify age during the registration process. If a user registers by providing a false age and is subsequently found to be a minor, their account will be closed immediately and the relevant data will be deleted — except for the minimum information required to comply with legal obligations.

If you believe that a minor is using our services, please notify our support team immediately.

10. Changes to the Policy

gbajaa reserves the right to amend or update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to users at their registered email address.
• Continued use of the platform after changes have been made will be considered acceptance of the new policy.

You are advised to review this page regularly so that you remain informed about the latest policy.